Return Policy

Terran Industries Pty Ltd (ABN 25 648 411 385) ("we", "us" or “our") prides itself on providing products of the highest quality and is committed to customer satisfaction. This returns policy describes generally how we manage product returns. Returns remain subject to our Website Terms of Use. If you would like more information, please don't hesitate to contact us. The product items that are delivered to your business are supplied through third party suppliers. And these products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. A product or good has a major failure when:

2. it has a problem that would have stopped someone from buying it if they’d known about it;

3. it is significantly different from the sample or description;

4. it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;

5. it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or

6. it is unsafe.

Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.

Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.

All returns are subject to the suppliers own unique terms and conditions laid out on their website. You will be responsible for investigating and reviewing the supplier and service provider’s terms and conditions - including its policies on refunds, returns, cancellations and rescheduling, as applicable.