A product or good has a major failure when:
it has a problem that would have stopped someone from buying it if they’d known about it;
it is significantly different from the sample or description;
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time;
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
All returns are subject to the suppliers own unique terms and conditions laid out on their website. You will be responsible for investigating and reviewing the supplier and service provider’s terms and conditions - including its policies on refunds, returns, cancellations and rescheduling, as applicable.